Shore Clean Cleaning Service's FAQ page
Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Shore Clean Cleaning Service. If you don't see your question, please call your local Shore Clean Cleaning Service office.
How do I know I can trust Shore Clean?
Shore Clean is a small business in residential home cleaning services. Our residential housekeepers have provided quality, reliable cleaning services for 9 years.
Who does Shore Clean hire to clean my home?
Our cleaning professionals have been screened and trained in both customer service and the clean industry, they have outstanding solid references backing them before stepping into any clients home. Our residential housekeepers respect customers by never eating, drinking, smoking or using appliances during home cleanings. And each Shore Clean employee takes pride in their work, receiving regularly updated training and supervision to ensure quality maid service.
How will our relationship work?
Communication is important for any relationship including ours.We here at Shore Clean understand that we must earn your trust during every visit. It's why we're so flexible, offering customized cleaning service plans designed with your needs in mind. No contracts. No hassle. Establishing this open communication and being flexible ensures your satisfaction as a long-term customer.
What should I do before a home cleaning service?
To make our house cleaning services more efficient, we ask that you pick up clothing, toys and other household items prior a visit from our housekeeping teams.
Do I have to be home during house cleanings?
Because we clean Monday – Sun, 8 a.m. to 8 p.m. most of our customers aren't home but the vast majority trust Shore Clean with the key to their home. For additional security, all house keys are individually coded and cross-referenced.
What time does Shore Clean Cleaning Service arrive?
Shore Clean can't guarantee what time residential housekeepers will arrive because each home gets the attention it deserves and not a pre-determined amount of time. Still, most homes fall easily into regularly scheduled cleaning windows between 8 a.m. to 8 p.m., Monday – Sunday . If for any reason you require a more precise time of arrival, your local Shore Clean team member will work with you for a convenient solution.
What if something is damaged during a home cleaning?
We treat you and your home with complete respect. If something does unexpectedly break, we do our best to either repair or replace that item.
What if my maid service missed a spot?
Our maid services offer consistent, quality home cleaning. Like all new relationships, however, miscommunications occur and we may make a mistake. That's why we offer a house cleaning service guarantee, which mean if you notify your Shore Clean team member within 24 hours, our house cleaning staff will correct their mistake at no charge.
Am I liable for worker's compensation, insurance or employment taxes?
Shore Clean Cleaning Services is a simple, worry-free home cleaning service solution. That means we take care of personal liability with regard to work-related injury and social security taxes. Some independent maid services may not, which makes homeowners liable. With Shore Clean, we are fully insured, licensed and bonded for your protection and ours.
Do I provide cleaning supplies or equipment?
No. Every Shore Clean cleaning service crew comes prepared with all the cleaning supplies necessary. However, because Shore Clean is flexible, if requested and provided, we are happy to clean with your preferred products.
What happens if I need to reschedule my maid service?
Shore Clean works with you. Simply call 24-hours before your regularly scheduled home cleaning with a more convenient cleaning time. We will do our best to accommodate your scheduling needs.
What if my home cleaning falls on a holiday?
We call to reschedule for a more convenient time when house cleanings fall on holidays. Your local Shore Clean team member will also remind you about additional maid services in which you may have expressed an interest. Perhaps that means an additional clean prior to a big holiday party. If you've scheduled that extra holiday cleaning service, canceling or rescheduling does require a 48-hours notice.
How do I pay for residential cleaning services?
Payments are due the day of your scheduled cleaning service. Most customers find it convenient to simply leave a check in the home, made payable to the franchise owner, however we also accept credit cards via our website. Please see the Services page for further information.
Does Shore Clean Cleaning Services offer carpet cleaning?
Yes, we do offer carpet cleaning! We will provide the equipment and products. (Unless you choose for us to use your equipment and products.)
What does "green house cleaning" mean?
Green house cleaning involves the products, methods and business practices employed by companies to promote both a healthier home and world environment. Green cleaning products do not contain ingredients with ozone depleting substances or flammable chemicals that may irritate skin. Truly green products do not kill harmful bacteria and germs. Companies with green cleaning services should use highly-concentrated cleaners that require less product, as well as employ business practices that encourage using recyclable packaging. Consumers must watch out for "green washing," a term used by environmentalists to define companies that falsely advertise environmentally-safe products or services.
What is "Green Washing"?
Green Washing applies to the cleaning industry when companies advertise green cleaning services that don't reduce the impact placed on the environment. For example, some companies may place bleach in a recycled container and call it a "green" house cleaner. While containers with recycled-content help the environment, consumers are mislead to believe its contents are also environmentally-friendly. Shore Clean believes in an open, honest approach to help you find the right balance between environmentally-safe products and a clean, disinfected home that protects your family from unhealthy germs.
How does Shore Clean disinfect homes with green cleaning products?
We offer non-acidic, pH balanced green house cleaners without petroleum, alcohol, ammonia or other chemicals that irritate skin or harm the environment. We recommend balancing the use of disinfectants with these green house cleaning products. That could mean during an initial clean housekeepers use less of a highly-concentrated disinfectant. On subsequent maintenance cleanings, our housekeepers could use solely green cleaning products. As always your individual green cleaning services are tailored specifically to your needs.
How is Shore Clean "green"?
Our cleaning staff works to meet the local community's need for a balanced life and clean home. That means outside of offering green cleaning services, we refill bottles, use less product and protect our residential housekeepers and customers from unnecessary exposure. Demand and availability determine whether our maid service franchises stock green cleaning products.
Are green cleaning services offered in my area?
Shore Clean works to meet the needs of the communities we serve, so demand will often determine whether these green cleaning services are available. Talk with your local Shore Clean team member for more information.